Registered Charity No. 1112436  ·  01803 865684  ·  info@totnescaring.org.uk
Your local charity since 1987

Helping people live independently and stay connected

Totnes Caring offers wellbeing support to enable people to live independently, have a better life and be connected to their local community.

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Transport Clients
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Overall Clients
About Us

At the Heart of Totnes

We are a local charity dedicated to helping people live independently and stay connected, thereby feeling part of their community. Over the years, we've supported thousands of local residents to build confidence, wellbeing and a sense of belonging. As well as helping individuals navigate the health and social care pathways.

Our committed staff and amazing volunteers provide a wide range of services for older people in Totnes and nearby villages through community activities, dementia support, home help, transport, befriending, shopping and much more. We also offer link worker support across the two primary care networks covering Totnes, south Dartmoor and south hams.

Community Groups
Health & Wellbeing
Independent Living
Getting Started

How to Access Our Services

Whether you need help yourself or are enquiring on behalf of a loved one, getting support from Totnes Caring is straightforward.

1

Get in Touch

Email info@totnescaring.org.uk or call us on 01803 865684. For link workers please contact your GP directly for a referral.

2

Have a Chat

We'll discuss your needs and explain which of our services would be most helpful for your situation.

3

Get Matched

We'll match you with the right support — whether that's a home help, volunteer driver, or group activity.

4

Ongoing Support

Our team stays in touch to make sure you're getting what you need. Services can be adjusted as your needs change.

Our main services are available to people living in Totnes and surrounding areas including Ashprington, Berry Pomeroy, Dartington, Harberton, Staverton, Stoke Gabriel and more. You must be registered with the Leatside or Catherine House GP surgeries. For link worker connections please contact your GP directly for a referral.

What We Offer

Our Services

Supporting individuals and their families in Totnes and surrounding parishes with practical help, companionship and human connection. Reducing loneliness, isolation and increasing wellbeing.

Home Help

Helping You Stay at Home With Confidence

Our Home Help service assists older people to live independently at home for as long as possible. We provide regular, timed visits from insured, trained and DBS-checked home helps who can assist with a wide range of daily tasks.

Services include household chores such as cleaning and laundry, help with paperwork and correspondence, companionship, shopping and errands. Each visit is tailored to the individual's needs, and our home helps build genuine relationships with the people they support.

Our service operates between 9am and 5pm on weekdays, making it ideal for those who need reliable, consistent support during the day.

What Our Home Helps Do

  • Household chores — cleaning, laundry, tidying
  • Help with paperwork and correspondence
  • Companionship and conversation
  • Shopping and running errands
  • Regular, timed visits you can rely on

80+ clients currently supported across Totnes and surrounding areas with insured, trained, DBS-checked home helps

Transport

Door-to-Door When You Need It Most

Being able to get out and about is vital for staying healthy and connected. Our transport service is designed for older people who are frail or have mobility or health conditions that make other forms of transport inaccessible.

We provide door-to-door journeys to health appointments — hospitals, GP surgeries, dentists, opticians — as well as Totnes Caring social activities. Our volunteer drivers use their own cars, the Totnes Caring minibus, or our Wheelchair Accessible Vehicle (WAV).

Suggested Donations

From Totnes Town — add £2 from surrounding areas. Totnes Caring receives no direct funding for journeys and relies on your donation.

DestinationDonation
Totnes£8
Paignton£17
Torbay / Ashburton / Newton Abbot£18
Kingsbridge / Dartmouth / Teignmouth£23
Derriford£33
RD&E Exeter£36

Booking: Please give a minimum of 48 hours' notice where possible. Contact our transport coordinator or call 01803 865684.

Totnes Caring volunteer drivers with the charity minibus

Our Transport Fleet

  • Volunteer cars — our drivers use their own vehicles for most journeys
  • Totnes Caring minibus — for group transport to activities and social events
  • Wheelchair Accessible Vehicle — fully adapted for wheelchair users with ramp access

How It Works

  • Call us or email our transport coordinator to book your journey
  • Your volunteer driver collects you from your front door
  • You're taken directly to your appointment or activity
  • Your volunteer driver waits or returns to bring you home safely
  • Place your donation in the collecting box, or pay by card over the phone

The sooner you book, the more likely we can find a driver. We always do our best, but sometimes demand is high as our drivers are volunteers.

Dementia Support

Compassionate Care for the Whole Family

Living with dementia affects the whole family. Our dedicated Dementia Services Coordinator provides information, advice and emotional support to help you navigate each stage of the journey.

We run a weekly Memory Café — a welcoming gathering where people with memory problems and their carers can meet, chat, share experiences and take part in enjoyable, dementia-friendly activities in a safe and supportive setting.

We also offer monthly support groups for family carers, and a dedicated group for those who have recently stopped caring — whether because the person they cared for has passed away or gone into residential care.

What We Provide

  • Dedicated information and advice service
  • Weekly Memory Café with activities and social time
  • Monthly carer support groups
  • Loss and Light group for former carers
  • Connections to wider community support

Many who use our dementia services also benefit from our transport, home help and lunch club services — we can help connect you with the right support.

Memory Café activities — dancing and socialising Memory Café — volunteers chatting with members

Our Memory Café provides a warm, welcoming space for people with memory problems and their carers

Community Connections

Your Doctor Isn't the Only One Who Can Help

Many things affect your health — feeling isolated, work pressures, money worries, housing problems, or managing long-term conditions. Sometimes you just need a bit of help to work out what support is available.

Our Wellbeing Team includes Social Prescribing Link Workers, a Health and Wellbeing Coach, a Wellbeing Coordinator, a Home from Hospital worker, and a Dementia Services Coordinator. They work with people aged 18+ registered at GP surgeries across Totnes, south Dartmoor and south hams.

Your link worker will listen, help you identify what matters most, create a personalised plan, and connect you with local support — from social groups and counselling to employment advice, benefits support, arts activities and healthy lifestyle programmes.

Men's Monday Morning Coffee Club at Stacked Totnes with Health Coach Jake — a safe space for men to come together and talk. Contact 07936 487559

Our Wellbeing Team

  • Health & Wellbeing Coaches — help you set and reach personal health and lifestyle goals
  • Social Prescribing Link Workers — connect you to community groups, activities and local support

How to Get Referred

  • Your GP or practice nurse can refer you to our Link Workers.
  • If you're over 18, you, a family member or professional can contact us directly for our wellbeing service

Call 01803 865684 or ask your GP surgery to make a referral on your behalf.

Lunch Clubs & Shopping

Combatting Isolation Over a Warm Meal

Social isolation is one of the biggest challenges facing older people. Our Lunch Club brings people together encouraging social interaction over a meal, reducing loneliness in a welcoming atmosphere where friendships can flourish.

The club takes place at Quayside Guinness Trust on Steamer Quay Road every Monday, starting from 12:15pm and finishing at approximately 1:45pm. Volunteers welcome attendees at the door, help them to their seats, assist with menu orders, and facilitate an open, friendly and supportive atmosphere — particularly for those who seem more isolated or are attending for the first time.

For those who find it difficult to get out to the shops, our Shopping Delivery service provides a lifeline. Dedicated volunteer shoppers purchase and deliver weekly shopping directly to clients' homes, ensuring nobody goes without the essentials they need. This can be a regular weekly arrangement or a one-off trip — for example, stocking up on basic foods following discharge from hospital. There is a suggested donation of £5 per shop.

Lunch Club

  • Every Monday, 12:15pm – approx. 1:45pm
  • Quayside Guinness Trust, Steamer Quay Road, Totnes
  • Welcoming atmosphere with menu ordering assistance
  • New members orientated to the venue including toilets and fire exits
  • All attendees helped to depart safely

Shopping Delivery

  • Provide your shopping list in person or by email
  • Volunteer shops and gets two receipts — one for you, one for records
  • Shopping delivered to your door at the agreed time
  • Regular weekly arrangement or one-off trips available
  • Suggested donation of £5 per shop
  • Any concerns are reported to Totnes Caring staff
What's On

Upcoming Events & Regular Activities

Join our community — from weekly groups to annual fundraising adventures.

Weekly

Memory Café

Activities, refreshments and social time for people with memory problems and their carers.

Every Thursday afternoon
Weekly

Lunch Club

Social meal at Quayside Guinness Trust, Steamer Quay Road. All welcome.

Every Monday from 12:15pm
Weekly

Men's Coffee Club

A safe space for men to talk without judgement, with Health Coach Jake at Stacked Totnes.

Every Monday morning
Event · 2 Aug 2026

Totnes 10k & Fun Run

Annual run organised by the Teignbridge Trotters in support of Totnes Caring.

Saturday 2nd August 2026
Challenge · 1–2 Aug 2026

Snowdon at Night

Night trek up Wales' highest peak. Registration £45, min. fundraising £320.

1st – 2nd August 2026
Challenge · Sep 2026

24 Peaks & London–Amsterdam

UK extreme trekking (11–13 Sep) or a 335-mile cycle to Amsterdam (16–20 Sep).

September 2026
Support Us

Fundraising

There are many ways you can help raise funds — from the comfort of your armchair to taking on an adventurous physical challenge.

Adventure Challenges

Through our alliance with Global Adventure Challenges, we have exciting options for adventurous fundraisers:

UK Challenging

Snowdon at Night

1st – 2nd August 2026

A great starter challenge. Registration £45, minimum fundraising £320 or self-fund at £160.

UK Extreme

24 Peaks Challenge

11th – 13th September 2026

For those who really want to push themselves. Registration £95, minimum fundraising £830 or self-fund at £415.

Tough — 335 Miles

London to Amsterdam Cycle

16th – 20th September 2026

335 miles in 4 days for cycling enthusiasts. Registration £139, minimum sponsorship £2,200 or self-fund at £1,100.

Totnes 10k and Fun Run — 2nd August 2026: Organised by the Teignbridge Trotters, long-time supporters of Totnes Caring. Visit the Teignbridge Trotters website for details and to enter.

We are here to help and support you throughout the fundraising process. Contact Caroline.godwin@totnescaring.org.uk to discuss your ideas.

Other Ways to Support Us

Donate Online

Simple and secure via Just Giving. Totnes Caring is also on Just Giving for your own fundraising campaigns.

Become a Friend

Set up a regular Standing Order for monthly, quarterly or annual donations. If you're a taxpayer, please Gift Aid it so we can reclaim the tax.

50/50 Club

Quarterly prizes plus the chance to win the annual prize, all while supporting Totnes Caring.

Easyfundraising

Raise free donations when you shop online with 7,000+ brands including eBay, Argos, John Lewis and M&S. Join free — no cost to you.

SeaMoor Lotto

Play the SeaMoor Lotto and select Totnes Caring as your charity. £25,000 jackpot on offer.

Donate by Text

Text CARING to: 70331 (£3), 70970 (£5), or 70191 (£10). Costs your donation plus standard network charge.

Wills & Legacies

Legacies are a valued and vital source of income. If you'd like to remember us in your will, please contact us to discuss.

Recycle Jewellery & Stamps

Donate broken jewellery, watches and foreign banknotes via Recycling for Good Causes. Send used stamps to: Totnes Caring, PO Box 16992, Sutton Coldfield B73 9YA.

Cash or cheque donations: Cheques payable to 'Totnes Caring Ltd' can be sent to Follaton House, Plymouth Rd, TQ9 5NE. Visit the office weekdays 9am–3:30pm (10:30am on Tuesdays). Call 01803 865 684 when you arrive.

Local businesses: Join our Business Club from just £99 per year to show your support for the community.

Policy

Safeguarding

Totnes Caring is committed to safeguarding the wellbeing of all individuals who use its services. Safeguarding refers to the measures taken to protect people from abuse, neglect, exploitation, and harm, particularly those who may be vulnerable due to age, disability, illness, or other circumstances.

We recognise our responsibility to promote safety and welfare across all our services and interactions. This includes working collaboratively with other agencies and professionals to ensure a consistent and effective approach to safeguarding.

Purpose of This Policy

  • Protect all individuals who engage with Totnes Caring services, including those connected to service users
  • Provide staff and volunteers with clear principles and guidance that underpin our approach to safeguarding and protection from harm
Jasmine Marshall, CEO and Designated Safeguarding Lead

Designated Safeguarding Lead

Jasmine Marshall

CEO, Totnes Caring

Responsible for overseeing all safeguarding practices across the charity.

Jasmine is responsible for overseeing safeguarding practices and ensuring that any concerns are addressed promptly and appropriately.

If you have any safeguarding concerns or disclosures, please report them to Jasmine immediately so that appropriate action can be taken.

Adult Safeguarding Policy Child Safeguarding Policy
Get Involved

Volunteer With Us

We simply could not do what we do without our amazing volunteers. Whatever time you can offer, it truly makes a difference.

Befriending

Be matched with a client to build confidence through companionship and listening.

Community Activities

Help run and support community groups, social events and wellbeing activities.

Driving

Drive clients to appointments and activities. Flexible hours, mileage at 45p/mile.

Events

Support our fundraising events and social activities throughout the year.

Memory Café

Create welcoming spaces for people living with dementia and their carers.

Office

Help with admin, phones and day-to-day support at our Follaton House office.

Shopping

Deliver weekly shopping to clients who find it difficult to get to the shops.

Make a Difference Today

You help others while gaining purpose, connection, and joy.

Get in Touch

"
In reality it is a mutually beneficial relationship. My clients have been a joy to work with. Although coping with different life events and having to rebuild and restructure a new way forward, their resilience, good humour and warmth is infectious. I feel privileged to be part of that process.
— Totnes Caring befriending volunteer
Get in Touch

Contact Us

Whether you need support, want to volunteer, or have a question — we'd love to hear from you.

Visit Us

Totnes Caring, Follaton House
Follaton, Totnes, Devon TQ9 5NE

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